I have tried going back to a restore point when it worked properly but no success. … If you purchased a cable box from eBay, Craigslist, or any other re-seller, Comcast will not activate it because it is actually an un-returned rental. It shows Welcome message and then goes black. Great sales rep on the phone, a really nice guy. ... On Android phones, tap the menu icon at the top-left corner of the screen. If you are still experiencing the issue after doing step 1, try waiting 30 seconds or turn the Xfinity box off/on using the button on the front of Xfinity; If you continue to see this issue, please contact Caavo Support. As your cable box restarts, the lights on the display will blink or it will say “Boot.” You may also see a loading bar or icon on your TV screen while the box restarts. You should only get cable boxes directly from Comcast for new service, replacements, or additions. Player Shortcuts. This seemed to make sense since the total price of the package with "upgrades" was less than just internet (through Xfinity) and mobile (through Verizon). hey guys, so i’m trying to activate my xfinity cable service, and it just has me stuck on the “welcome, bienvenido, bienvenue” screen. 4. New Post - Tech Support. All Comcast cable boxes are property of Comcast, and none are authorized for sale by other people. Leave the cable box alone and don’t touch … Tap on "Restart this device." 5. I signed up for everything with Xfinity - security, cable, phone, internet - and transferred my Verizon plan to Xfinity mobile. looked around online and seen people saying i might need a new box...do these issues sound familiar to anyone? Windows Black Screen after Welcome Screen When I boot the computer it reaches the Welcome Screen and then goes black except for the mouse cursor. How to Restart Your Xfinity X1 TV Box Watch the video Skip to step-by-step instructions. Allow the cable box 5-10 minutes to fully reset. Turn off your TV and X1 TV box, wait a few seconds, then turn them back on. Get the most out of Xfinity from Comcast by signing in to your account. it’ll stay for about 45-60 seconds and then just go black. While I can access all my other apps, netflix, hulu etc., when I try to access the xfinity app It shows me the guide listing of all the channels available and when I click on a specific program it does show me the explanation of what the program is but when a push the watch button all I get is a black screen. This box does not work with any of the TVs. Try powering down your TV and X1 TV box. X1 Flex box black screen after welcome message. This is what I’ve already done with CSR on the phone: The Xfinity Flex streaming box and remote is aimed at Comcast’s internet-only subscribers who want to watch video on the big screen. 3. Your X1 TV box should resume playing in 5–20 minutes. 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