I complained to Hilton and sent pictures, and their customer service graciously arranged for Serta to replaced it. According to Serta:
Check out some of the things we’ve learned along the way—and some of the things to come. However, each time, the first mattress delivered from Serta was unacceptable. (i.e. It is part of Serta's Perfect Sleeper collection. However, it was a king and became too heavy to turn as we got older, so I ordered a Queen in January 2016. I should also say that the Hilton Suite Dreams Mattress is both soft and firm -- unlike any other mattress I've slept on. Now I have a bed I absolutely LOVE -- extremely comfortable, well made, and what I had wanted when I ordered my first -- and my second. If I were a conspiracy theorist I would suspect that Serta uses the Hilton to Home as a vehicle to try to unload their unacceptable mattresses. Once again, the first mattress delivered was unacceptable -- hard as a rock (I had to buy a 3" egg crate pad to be able to sleep on it), and with loose threads hanging off from the bottom and the edge. Serta Suite Dreams Hilton
If I hadn't examined the bed in a Hilton Hotel carefully (including measuring) before ordering, I might not have known. That’s why Serta has been advancing the art of comfort for almost 90 years. It's great for side sleeping or back sleeping. King The second one was in deed much better. Standard 7.25" It is part of Serta's Perfect Sleeper collection.
Slip into a luxurious Hilton bed, custom designed for Hilton hotels, and have your best sleep every night. Bottom line? The innovative, patented quilt design and plush top mattress improves circulation and reduces night time restlessness. Second one came, they CLAIMED (Serta) the first one was defective, though I think they just didn't care one way or the other to be honest. The Serta Suite Dreams Hilton, also called the Hilton Serenity bed, is one of the mattresses which Serta makes for major hotels. © 2019 Hilton Worldwide and Hotels At Home, Inc. We'll never share your information and you can unsubscribe at any time. Queen It has a cushioned layer on top with a very firm layer underneath -- providing outstanding support in combination with cushioning that is perfect for older bodies with arms prone to falling asleep during the night. A history built on the belief that comfort is everything. The innovative, patented quilt design and plush top mattress improves circulation and reduces night time restlessness. If you are already a member, please sign in or you can. qty: Add Metal Bed Frame Feel even more rested by accompanying your Hilton bed with Hilton linens, available in variety of thread counts and fabrications that will complete your bed essentials. This is members only feature. Size Low Profile 6" I have owned two -- a king (which was too heavy for us to turn after we got older), and currently a queen. Twin ( Don't know about stomach sleeping because I don't do that. I refused delivery, and the second bed delivered was good enough that I never wanted to sleep on anything else. We believe that when you start mattress shopping, you should feel supported and relaxed. "The Suite Dreams is widely used in hotels, making it one of the most sought after mattresses around. Called Hilton and said if you don't send me another, I will dispute the CC transaction. The Serta Suite Dreams Hilton, also called the Hilton Serenity bed, is one of the mattresses which Serta makes for major hotels.